papers, posters and talks

2009 - Accessible Customer Experiences: Delivering Superior Experiences to All (company whitepaper) B. Werner, D. Despain.

2009 - The Science of Web Self-Service. (user conference presentation) B. Werner, D. Despain.

2009 - Agent Efficiency, Productivity and User Interface (company whitepaper, user conference presentation) B. Werner, S. Wedde.

2009 - Integration in the Contact Center (company whitepaper) C. Omland, S. Wedde, B. Werner

2008 - Empowering Your Frontline Employees (user conference presentation) B. Werner, C. Fleming

2008 - Constructing a User Experience: The Cost-Benefits Compass (editor reviewed paper) B. Werner

2008 - World Usability Day, Montana - What is Usability Engineering? (slides) B. Werner

2007 - Using Photographs To Convey A Weather Forecast (paper) (slides), B. Werner

2006 - Simple Search And Rescue Mission for Multiple Mobile Robot (poster), B. Werner, C. Olson.

2005 - Unattended Ground Vehicle (poster), B. Werner, C. Tranby, N. Kennedy, B. Hammerberg